Refund policy

Last updated: 20 June 2026

At Orvian Reads, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns on eligible items within 3 days of delivery.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused, unworn, and undamaged
  • In its original packaging, where applicable
  • Accompanied by proof of purchase or order confirmation

To start a return, please contact us at orvianworldgroup@gmail.com with your order number and reason for return.

Please do not send any items back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery at orvianworldgroup@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged, defective, or incorrect item

If your claim is approved, we may offer a replacement, store credit, or refund.

Non-Returnable Items

The following items cannot be returned:

  • Digital products or downloadable items
  • Gift cards
  • Clearance or final sale items
  • Items that have been used, damaged, or altered after delivery
  • Items returned without prior approval

Digital products are final sale once delivered, accessed, or downloaded.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returned items lost in transit.

Return address:

orvianworldgroup@gmail.com

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping costs are non-refundable unless the return is due to our error.

Order Cancellations

Orders can only be cancelled before they have been processed or shipped.

If your order has already been processed or shipped, it cannot be cancelled. Once it arrives, you may follow the return process above.

Lost or Missing Packages

If your order has not arrived, please contact us at orvianworldgroup@gmail.com so we can help investigate the issue.

If tracking shows the package was delivered, we recommend checking with your local carrier, neighbors, building reception, or delivery location first.

Contact Us

For any return or refund questions, please contact us:

Orvian Reads
Email: orvianworldgroup@gmail.com